AGREEMENT

AVAILABILITY

• All bookings are dependent on availability.

• When a booking has been confirmed, you will be emailed with a booking confirmation. Without this confirmation, your booking will not be complete.

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PAYMENTS

• All payments are to be made via BACS transfer/direct payment to the designated business bank account.

• Payment is required no later than 14 days after an invoice has been issued.

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DEPOSITS

• 50% non-refundable deposit is required to secure your booking.

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REFUNDS

• In the unlikely event that we will need to cancel your booking, a full refund will be issued.

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CANCELLATIONS & RE-SCHEDULING

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CANCELLATION POLICY

• To cancel a booking, you must inform Tiwa King/Beyond A song CIC in writing at least 21 days before the booking date.

• If you cancel the booking within 21 days of the booking date, you will lose your deposit and will be required to pay the remaining balance.

• If you cancel the booking before 21 days of the booking date, you will lose your deposit but will not be required to pay the remaining balance.

• To cancel an overseas booking, you must inform Tiwa King/Beyond A song CIC at least 45 days before the booking date.

• Once a booking has been cancelled, you will be required to repeat the booking process should you want to re-book with us.

• In the event of an act of God, we will endeavour to rearrange your booking.

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RESCHEDULING POLICY

• Please email hello@tiwaking.com to reschedule your booking.

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MEDIA

• Any media footage taken is to be shared with us within 1 week of the event.

• The media we obtain from the booking can then be distributed through all of our public platforms.

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RECORDING

• No recording is to be taken without our permission.
   

TESTIMONIALS

• Upon completion of a session, any testimonials gathered from participants are to be shared with us within 1 week.

• A written/video testimonial from a senior employee/ employee of choice is required within a week of the session.

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INTELLECTUAL PROPERTY

• Any recordings/presentation slides are prohibited from being shared without a license agreement in place.

• Any information received from workshop participants in accordance with this agreement which concerns the personal, financial or other affairs of the organisation will be treated in full confidence and will not be revealed to any other persons, firms or organisations.